Terms of use

• These Terms are intended to set forth the conditions for providing the Service and the rights and obligations between our company and users regarding the use of the Service. These Terms shall apply to all relationships between the users and our company in connection with the use of the Service.
• In the event of any discrepancies between the content of these Terms and any other descriptions or explanations of the Service outside these Terms, the provisions of these Terms shall take precedence.

• １）"This Website" refers to the reservation website for Hakone Craft House and Izu Craft House.
• ２）"Our Company" refers to G+C ART Co., Ltd., which operates Hakone Craft House and Izu Craft House.
• ３）"User" refers to all individuals who use the Service.
• ４）"Member" refers to a User who has completed the membership sign-up process as specified in Article 11 of these Terms.
• ５）"Reservation Completion" refers to the state where the procedures specified in Article 5 of these Terms have been completed.
• ６） "Reserving User" refers to a User who has completed a reservation using the Service.
• ７）"Intellectual Property Rights" refers to copyrights, patent rights, utility model rights, design rights, trademark rights, and other intellectual property rights (including the rights to obtain or apply for registration of such rights).

• Users of the Service must review all of these Terms in advance and agree to comply with them.
• Users must adhere to general internet etiquette, morals, and technical rules.
• When using the facilities reserved through the Service, users are required to follow general etiquette, morals, and technical rules to avoid disrupting business operations.

The scope of the Service is as follows:

• １）Searching for facilities registered in the Service and viewing facility information.
• ２）Reserving facilities registered in the Service.
• ３）Changing or canceling reservations for facilities registered in the Service.

A reservation is considered complete when our company sends an automatic confirmation email to the email address provided by the user during the sign-up process, notifying them of the reservation's completion.

For the payment of the experience fees related to a reservation made through the procedures specified in Article 5 of these Terms, the reserving user may choose one or a combination of the following payment methods. The available payment methods will be determined by the facility being used.

• １）Online Card Payment
  Payment is made to our company via a credit card designated separately by our company, through the credit card company. Only credit cards under the name of the reserving user may be used.
• ２）On-site Payment
  Payment is made directly by the reserving user to the facility. Additional fees, such as for optional services or shipping costs, will be paid on-site at the facility being used.

If the reserving user wishes to make changes to a reservation made through the procedures specified in Article 5 of these Terms, they must cancel the existing reservation through the Service (except in cases where cancellations are not permitted) and make a new reservation. The change is considered complete when the facility sends a notification accepting the new reservation details. The cancellation of the previous reservation for the purpose of making changes in accordance with this article will be subject to the provisions of Article 8.

Any difference between the amount paid via online card payment for the original reservation and the revised usage fee incurred after making changes by contacting the facility directly will be settled through the credit card used at the time of the reservation. If the difference cannot be processed through the credit card, it will be handled according to the instructions provided by the facility.

If the reserving user wishes to cancel a reservation after it has been completed, they must do so using one of the following methods. The deadline for canceling through the Service is the day before the reservation. For same-day cancellations, the user must contact the facility directly. Whether a cancellation is allowed and any applicable cancellation fees will be determined by the facility's cancellation policy.

• For payments made via online card payment, cancellations must be processed through the Service.
  • １）In this case, if a cancellation fee is incurred according to the cancellation policy, the fee will be charged to the credit card used at the time of the reservation through the credit card company.
  • ２）If no cancellation fee is incurred according to the cancellation policy, the facility usage fee paid by the reserving user will be refunded by our company through the credit card company. If a refund cannot be processed through the credit card company, our company will refund the facility usage fee to the bank account designated by the reserving user.

Our company may change or cancel a completed reservation in the following cases:

• １）If our company determines that multiple reservations for the same day have been made by the same user, or if an unreasonable number of reservations have been made without valid reasons.
• ２）If the online card payment was not properly processed.
• ３）In other cases as separately determined by our company at the time of reservation.

Users must sign up as members in order to use the Service, and a unique user ID and password will be assigned to the user after the sign-up process is completed.

If a member’s sign-up information changes, the member must promptly notify our company of the changes using the method prescribed by our company.

• Members are responsible for properly managing and safeguarding their passwords and user IDs related to the Service, and must not allow third parties to use them, nor lend, transfer, change the name on, or sell them.
• Members shall be responsible for any damages resulting from insufficient management, improper use, or use by third parties of their passwords or user IDs, and our company shall not bear any responsibility for such damages.

If a member wishes to delete their membership from the Service, they can do so by completing the withdrawal procedure.

• Our company may, without prior notice or warning, cancel a member's registration or suspend their use of the Service if the user falls under any of the following circumstances. Additionally, our company is under no obligation to disclose the reason for such actions.
  • １）The user has violated any provision of these Terms.
  • ２）It is discovered that the registered information contains false facts.
  • ３）Our company otherwise determines that it is inappropriate to continue the use of the Service or the member's registration.
• Our company bears no responsibility for any damages incurred by the user due to actions taken by our company in accordance with this article.

When using the Service, users must not engage in any of the following actions or any actions that our company deems applicable:

• １）Acts that violate laws or are related to criminal activities.
• ２）Fraud or threats against our company, other users of the Service, or third parties.
• ３）Acts contrary to public order and morality.
• ４）Infringement on the intellectual property rights, portrait rights, privacy rights, reputation, or any other rights or interests of our company, other users of the Service, or third parties.
• ５）Acts for profit-making purposes or preparation for such acts through or in connection with the Service without our company’s consent.
• ６）Acts that place an excessive load on the network or system of the Service.
• ７）Acts that may interfere with the operation of the Service.
• ８）Unauthorized access to our company’s network or systems, or attempts to make such unauthorized access.
• ９）Impersonating a third party.
• １０）Using the ID or password of another member of the Service.
• １１）Collecting information on other users of the Service.
• １２）Acts that cause disadvantage, damage, or discomfort to our company, other users of the Service, or third parties.
• １３）Directly or indirectly triggering or facilitating any of the actions listed in the previous items.
• １４）Any other acts that our company deems inappropriate.

• Our company may suspend or interrupt the provision of all or part of the Service without prior notice to users in any of the following cases:
  • １）If urgent inspection or maintenance work is required for the computer systems related to the Service.
  • ２）If the computers, communication lines, etc. are halted due to an accident.
  • ３）If the operation of the Service becomes impossible due to force majeure, such as war, riots, civil commotion, earthquakes, lightning, fires, storms, floods, power outages, or other natural disasters.
  • ４）If our company determines that it is necessary due to a violation of these Terms.
  • ５）Any other cases where our company determines that suspension or interruption is necessary.
• Our company shall not be held liable for any damages incurred by users as a result of actions taken under this article.

• Our company may, at its own discretion, change the content of the Service or terminate its provision. In the event our company terminates the Service, we will notify members in advance, except in unavoidable circumstances (non-members will not be notified).
• Our company shall not bear any responsibility for damages incurred by users as a result of actions taken under this article.

Our company will handle personal information entrusted to us by users through the Service and the experiences reserved using the Service in accordance with the separately established privacy policy.

Our company may change these Terms and the content of the Service without prior notice to users.

Inquiries regarding the Service, other communications, or notifications from users to our company, as well as notifications regarding changes to these Terms or other communications from our company to users, shall be conducted in the manner prescribed by our company.