G+C ART Co., Ltd. recognizes that the protection and appropriate use of Personal Information (referring to the information defined in Article 1; hereinafter referred to as "Personal Information") entrusted to us by our customers is our important social responsibility. To this end, we hereby establish this Privacy Policy (hereinafter referred to as "this Policy") and will ensure its faithful implementation.
Categories of Personal Information
１）Information Provided by Customers
The information that we collect from our customers includes, but is not limited to, name, address, telephone number, email address, date of birth, gender, information entered by customers into input forms designated by our company, information entered by our staff as instructed by customers, information provided by customers when making reservations for experiences, credit card information, and other information essential for transactions.
２）Information Collected by Our Company When Browsing Our Website When customers browse our website, we may collect device information, log information, cookies and anonymous IDs, location information, IP addresses, and individual identifiers.
３）Sensitive Personal Information
In cases where some of the Personal Information we collect is considered "Sensitive Personal Information" under applicable laws, we may use such information to the extent permitted by such applicable laws. Furthermore, we will not sell or use "Sensitive Personal Information."
Purposes of Using Personal Information
Our company collects Personal Information on the grounds that your information is necessary for our legitimate interests in handling Personal Information as outlined below, for fulfilling our legal obligations, and for performing our contractual obligations to travel agencies and other parties.
１）To contact customers for reservation confirmations and other purposes.
２）To provide customers with services, products, and information.
３）To process payments.
４）To conduct the following marketing activities:
(a)Delivery of targeted advertising using advertising distributors such as Google and Yahoo (*1, *3).
(b)Provision of advertisements and information on products, services, and campaigns via written notices, emails, etc., based on the analysis of attribute information and behavioral history acquired by our company to understand customer preferences and interests (*2).
(c)Other matters similar to (a) and (b) above.
（※1）Our website uses cookies to enhance your user experience. For details on how we handle cookies, please refer to "6. Cookies and Other Similar Technologies."
（※2）Our website uses Google Analytics, a service provided by Google, to understand customer website traffic. When you browse our website, Google collects, records, and analyzes your browsing history on our site based on cookies issued by our company.
We receive the analysis results from Google and use them to understand customer website traffic.
You can opt out of Google Analytics and prevent the collection of your information through our use of Google Analytics by disabling it in your browser's add-on settings. For an explanation of the Google Analytics Terms of Service, please refer to the Google Analytics website. For an explanation of Google's privacy policy, please refer to their website. For information on disabling Google Analytics, please refer to the Google Analytics Opt-out Add-on website.
＜Google Analytics Terms of Service＞ https://marketingplatform.google.com/about/analytics/terms/jp/
＜Google's Privacy Policy＞ https://policies.google.com/privacy
＜Google Analytics Opt-out Add-on＞ https://tools.google.com/dlpage/gaoptout
（※3）Our website may hash email addresses acquired from customers (meaning that Personal Information is processed to make it unidentifiable to a specific individual through measures prescribed by law, rendering the Personal Information irreversible) and send them to Google. To disable ad delivery, please visit the Google opt-out page below and follow the instructions.
＜Google Opt-out＞ https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=jav&visit_id=638471226864490912-662105129&rd=1
５）To conduct analyses for the improvement of our services and products.
６）To send questionnaires to customers for the further improvement of our services.
７）To request customers to comply with the terms and conditions of services provided through our website and mobile site.
８）To protect the services we provide through our website and mobile site, as well as our customers.
９）To verify customer identity when customers make requests regarding their Personal Information in accordance with this Policy.
１０）To fulfill our legal obligations (including Japanese law and the laws of the locations where our facilities are located).
１１）To administer contests, sweepstakes, and other promotions.
１２）To perform our contractual obligations to travel agencies and other parties.
１３）To conduct targeted advertising.
Our company may partner with agencies, advertising networks, technology providers, and other third parties to display advertisements for our products and services on websites and web services other than our own. For example, we may display advertisements on other websites and web services in cooperation with Google's services. As part of this partnership, we may display tracking advertisements on our website and other websites and web services. Some of these tracking advertisements may collect or infer information about your interests over a period of time and across various services for targeted advertising purposes.
１４）For other purposes as notified to customers separately.
１５）For record-keeping purposes.
Methods of Collecting Information Our company collects Personal Information as defined in Article 1 through the following methods:
１）Direct Collection from Customers
Regarding the information described in Article 1, Paragraph 1, we may collect your Personal Information through your reservation or use of our facilities, creation of an account on our website, responses to questionnaires, participation in lotteries or contests, or application for or use of services provided by us.
２）Collection from Customer Devices and Our Network Regarding the information described in Article 1, Paragraph 2, we may automatically collect your Personal Information from your devices using cookies and related technologies when you use our website or other content.
３）Collection from Companies Performing Outsourced Work for Our Company To ensure that you can comfortably use our services, we may use internet services operated by other companies selected by us to collect your Personal Information. In addition, we may collect your Personal Information from the parties listed below (limited to cases where they are performing outsourced work for us):
・Third-party credit card companies used by customers.
４）Collection from Social Media When you voluntarily participate in activities or services on social media hosted by us, we may collect information about your contact details and identity, information about your accommodations and purchases, and information about your online behavior and other information that you have posted on social media or included in your profile.
Handling of Information
１）We will take reasonable security measures to prevent the loss, theft, misuse, unauthorized access, unauthorized disclosure, alteration, or improper disposal of Personal Information entrusted to us by our customers. However, please note that while we take reasonable security measures when using communication technologies such as the internet, we cannot guarantee absolute security due to the nature of these technologies.
２）We will manage Personal Information entrusted to us by our customers in compliance with applicable laws.
Disclosure and Provision of Information to Third Parties
１）We may disclose your Personal Information to third-party service providers for the purpose of improving our services, enhancing customer convenience, or other purposes for which we have obtained your consent. In such cases, we will provide instructions and supervision to such third-party service providers to ensure the proper management of your Personal Information. Furthermore, to the extent permitted by law, we contractually prohibit such third-party service providers from using your Personal Information beyond the scope necessary for their business operations. We may, however, permit such third-party service providers to use information that does not constitute Personal Information, regardless of the purpose of use, if permitted by law.
２）Some of our third-party service providers may manage your Personal Information for their own purposes and through their own methods, in addition to their role as our service provider. For example, in conducting targeted advertising, we may disclose Personal Information to third-party service providers such as advertising agencies. In this case, while such third-party service providers act as our service providers, they may also use Personal Information for their own independent purposes. We recommend that you review the privacy policies of such third parties (including service providers and other technology providers that we utilize for targeted advertising) that collect and use Personal Information for their own independent purposes.
３）We will not disclose or provide your Personal Information to any third party except in the following cases (excluding joint use as described in Article 7):
When we have your consent.
When required by law.
When necessary for the protection of the life, body, or property of an individual and obtaining your consent is difficult.
When particularly necessary for the improvement of public health or the promotion of the sound growth of children and obtaining your consent is difficult.
When cooperation is necessary for a national or local government agency, or a person entrusted by such an agency, to perform duties prescribed by law, and obtaining your consent is likely to impede the performance of such duties.
When disclosing or providing information to a service provider to the extent necessary to provide services to you.
When your Personal Information or the right to manage such Personal Information is transferred as part of the assets transferred due to a business transfer or other organizational restructuring.
Cookies and Other Similar Technologies
１）Our company and other related parties may use cookie technology and related technologies on our website to evaluate and improve the functionality of our website. In addition, these cookies and related technologies allow us, ad networks, social media companies, and other service providers to display advertisements and customized content. You can learn about various ways to control cookies, such as blocking specific cookies for advertising purposes, by referring to the instructions for your internet browser and adjusting your settings accordingly. The settings you choose for cookies are specific to each website, device, and browser, and will be deleted if you clear your browser's cache. Please note that if you refuse cookies, some functions of our website may become unavailable.
２）When you access our website, you may be directed to a website managed by a third party (hereinafter referred to as an "external website"). In such cases, with the exception of certain websites, external websites are outside the scope of our management responsibility. Therefore, when you directly transmit Personal Information to an external website that is not within our scope of responsibility, we are not responsible for the Personal Information collection methods or privacy policy of that website. Before accessing such external websites and providing Personal Information, please check the privacy policy and security policy of that website in advance.
Joint Use Our company will jointly use your Personal Information as follows:
１）Items of Personal Information to be Jointly Used: The items listed in "1. Categories of Personal Information."
２）Scope of Joint Users: G+C ART Co., Ltd.
３）Purpose of Use by Joint Users: The purposes listed in "2. Purposes of Using Personal Information."
４）Name of the Entity Responsible for Managing User Information:
G+C ART Co., Ltd.
963-29 Kamiyabe-cho, Totsuka-ku, Yokohama, Kanagawa
Director and President: Tsukasa Ueno
Compliance with Laws and Regulations
To protect your Personal Information, we will comply with Personal Information Protection Laws and related guidelines.
International Transfer of Personal Information
As our company is based in Japan, if you access our website from a country other than Japan, your Personal Information may be transferred to Japan, where our servers or databases are located, or to other countries. While we strive to protect your Personal Information using appropriate methods, the laws and forms of protection concerning Personal Information in Japan and other countries may not be as comprehensive as those in your country of residence.
Retention Period
To fulfill the purposes stated in this Policy, we will retain your Personal Information for the period necessary based on the following criteria:
１）When there is an ongoing transactional relationship with you and we are providing services to you (for example, while you have an account with us or continue to use our services).
２）When we have a legal obligation to do so.
３）When we deem it desirable to retain your information in consideration of our legal position (such as statute of limitations, litigation, or investigation by regulatory authorities).
Revisions to this Privacy Policy
We may revise this Policy as appropriate and make changes when necessary. If we revise this Policy, we will take appropriate measures such as publishing it on the homepage of the relevant facility. If such revisions involve significant changes, we may take additional measures such as providing further notification to our customers.
For Customers Making Reservations
For payment information collected from customers who have made reservations for the relevant facility, we entrust the management of such information to SMBC GMO PAYMENT Co., Ltd.
